Financial Service Profesional

LPL Financial•Charlotte, NC

19h•Hybrid

About The Position

As a Financial Service Professional at LPL Financial, you will provide exceptional service to our advisors and their investors. This role combines client interaction, problem-solving, and collaboration, offering a gateway to a rewarding career in financial services. You’ll start with a comprehensive training program and progress into a dynamic, client-facing role supporting both day-to-day servicing and targeted client outreach initiatives.

Requirements

Bachelor’s degree or equivalent education and experience
Experience in a client-facing, service-oriented role
Ability to work scheduled shifts between 8 AM and 8 PM EST, Monday–Friday
Fort Mill or Tempe Location with Hybrid work model
High empathy and passion for helping people
Strong problem-solving and critical thinking skills
Attention to detail and ability to navigate multiple systems
Exceptional verbal and written communication skills
Initiative-taking attitude with a strong sense of ownership

Nice To Haves

Experience or education in financial services
Familiarity with customer service software and multi-system navigation
SIE certification obtained or in progress

Responsibilities

Serve as the first point of contact for Advisors and their Investors, handling a mixture of 25–30 inbound and outbound contacts daily.
Support a wide range of needs—from simple account inquiries to complex financial transactions.
Contribute to key client remediation initiatives that ensure account accuracy and compliance.
Deliver exceptional experiences with every interaction, embodying a strong client-first mindset and building trust with advisors and their investors.
Utilize critical thinking to resolve issues in real-time, support financial transactions, and ensure client satisfaction across a variety of servicing scenarios.
Conduct detailed research across multiple systems and tools (e.g., databases, client records, and external sources such as LexisNexis) to locate accurate client information and support issue resolution.
Support firm-wide remediation efforts by proactively engaging clients to ensure their account information is accurate, complete, and compliant.
Researching and updating client contact information for dormant or unaligned accounts.
Conducting outbound calls to clients with missing or outdated demographic or financial information.
Receiving inbound calls from clients responding to outreach or required updates.
Updating client profiles and completing compliance-related tasks in real time during client interactions.
Educating clients on key account features, including trusted contacts, paperless statements, e-signature, and Account View.
Facilitating warm transfers for clients requiring advisor engagement or additional support.
Maintain accurate and up-to-date records by managing assigned worklists, documenting activities, and tracking progress using tools such as Smartsheet, Excel, and internal systems.
Work closely with internal teams, advisors, and business partners to ensure efficient issue resolution and contribute ideas that enhance processes, client experience, and operational effectiveness.