Financial Service Officer ( Part-Time )

Navigator Credit Union•Moss Point, MS

20d•Hybrid

About The Position

Navigator Credit Union is currently recruiting for a part-time Financial Service Officer. This role involves serving as a Financial Advisor responsible for providing financial solutions, including opening new accounts, referring applications, answering member questions, problem-solving, and owning the member experience. The position requires having conversations with members and prospective members about financial products/services that may save them time, money, or create convenience. A thorough knowledge of all products/services offered by the credit union, including mobile banking and other technical services, is essential. The role is focused on providing an exceptional member experience and addressing member needs. The position is part-time and may require covering at other branches within the MS region, which includes locations in Gulfport, D’iberville, Ocean Springs, Gautier, Jackson Ave, Hurley, Vancleave, and Moss Point.

Requirements

2+ years’ direct customer service experience required
High School diploma or equivalent is required.
Above average communication skills; verbal and written.
Must successfully complete financial counselor certification program within first 6 months in position.
Above average problem solving skills, while understanding ownership of the member experience.
Self-motivated, trustworthy and a strong work ethic
Ability to work independently and as part of a team
Able to speak to various sizes groups
Able to lead by example
Ability to work in a fast paced environment while prioritizing tasks and meeting deadlines
Proven ability to cross sell and achieve established branch and individual goals
Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Must be capable of regular, reliable and timely attendance.

Nice To Haves

Sales experience preferred

Responsibilities

Serves as a Financial Advisor responsible for providing financial solutions which include but are not limited to opening new accounts, referring applications, answering member questions, problem solving, and owning the member experience.
Responsible for having conversations with members and prospective members about financial products/services that may save them time, money, or create a convenience.
Must maintain a thorough knowledge of all products/services offered by the credit union, including mobile banking and other technical services.
Responsible to provide an exceptional member experience and own the member's needs.
Builds relationships with members via several different channels by having effective conversations about banking needs and financial goals. Channels include but are not limited to face to face, over the phone, online banking, electronic communications, and business visits.
Meets with members for all banking needs from basic transactions to more complex financial needs.
Responsible for building relationships in the Community and positively representing Navigator Credit Union.
Assist members by teaching to manage money wisely, make sound financial decisions, and achieve financial stability in life.
Must be knowledgeable on providing tips/resources on building credit scores, budgeting and helping members set up financial goals.
Able to have consultative conversations with members to proactively offer Credit Union products and services to have members expand their relationship with the Credit Union.
Support and promote the features and benefits of our products and services.
Performs administrative duties, including system data entry and information retrieval, as need to support members service duties, ensures compliance with Federal and State regulatory statutes, as well as internal policies and procedures.
Works on special projects and performs other duties as instructed or assigned by the Supervisor.
Must be able to perform multiple roles within the branch.
Must display a positive, self-starter disposition when dealing with internal and external members.
Demand of myself, and others, the highest levels of integrity, leadership, accountability and teamwork.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.