Financial Service Officer

Sydney Credit Union•North Sydney, NS

1d•Onsite

About The Position

Sydney Credit Union is currently accepting applications for the position of Financial Service Officer (FSO). FSOs provide the best financial advice by knowing our members and understanding their needs. This role focuses on engaged and meaningful conversations to empower members to achieve their financial goals, rather than just selling products. We are seeking a self-motivated, ambitious individual with strong interpersonal skills who can build great relationships and establish trust. The FSO will also continually expand their knowledge of Sydney Credit Union's products and services to effectively fulfill their responsibilities.

Requirements

A minimum 7 years member facing experience with providing financial advice (lending, credit cards, RRSPs, etc…) with SCU or; have a university degree plus a minimum of two years of member-facing experience at SCU.
Ability to utilize strong communication and interpersonal skills to effectively manage member expectations.
Demonstrated ability to build trust and maintain long-term relationships.
Demonstrated ability to build a network of referrals within our community for business development.
Passion for learning and expanding knowledge towards personal development.
Strong time management skills with the ability to prioritize their agenda, coupled with a high attention to detail.
Motivation to actively participate in and contribute to the measurable success of in-branch campaigns.
Knowledge of lending and wealth management.
Knowledge of financial accounting and financial principles and policies within a regulatory environment.
Demonstrated proficiency in the use of Microsoft Office applications.
Proven ability to perform basic mathematical calculations, with or without a calculator.
Initiative, enthusiasm, and a keen understanding of and commitment to nurturing member relations.
A confident and competent person who is a positive influence on their co-workers, sharing their financial knowledge to help others develop.
A self-starter who can see opportunities and find solutions, with the proven ability to meet and exceed business/sales objectives.
Adapting to and Embracing Change
Concern for Order, Quality and Compliance
Customer Service Orientation
Impact and Influence
Listening, Understanding and Responding
Information Seeking
Results Orientation
Organizational Awareness
Teamwork and Cooperation
Initiative
Strategic Orientation
Problem Solving and Judgment
Planning, Organizing and Coordinating
Self Confidence
Conceptual Thinking

Responsibilities

Establishing and maintaining a strong relationship with members by adopting a holistic approach towards managing their overall financial well-being.
Taking ownership of the member experience, ensuring they have a clear understanding of the features and benefits of the products and services recommended to them.
Preparing credit information necessary to establish credit limits including such factors as applicant’s assets, credit experience and personal references, debt/income ratio, credit score and other underwriting procedures, in accordance with policy and procedures.
Verifying applicant’s credit worthiness by obtaining credit bureaus, contacting employers, existing and former creditors, and personal references, and approving or declining credit within approved lending limits, or referring to the next higher approving position level with recommendations.
Compiling lending package and establishing loan and/or mortgage structure with applicant, including rates, terms, repayment options, and other credit terms, while educating the member on debt management best practices.
Ensuring loan and/or mortgage agreements are complete and accurate according to policy and regulatory requirements, and security in place prior to the disbursement of the funds.
Proactively reaching out to the members, discussing their evolving financial goals, providing individual financial counseling and cross selling on the benefits of utilizing other credit union products and services, making referrals to partner providers as required.
Ensuring members accounts are up to date. In the event of arrears, the FSO will be the first point of contact to set up payment arrangements to maintain a low level of delinquencies and prevent write-offs. Additionally, you will grant a temporary overdraft where required, while adhering to the appropriate limits and policy currently in place.
Approving loan payment extensions and substitution of loan securities.
Participating in credit union promotions, special member, and community events.
Assisting and backing-up other team members and completing other duties as assigned.