Financial Sales Representative I

Citizens Business Bank•San Mateo, CA

About The Position

The Financial Sales Representative (FSR) sells the bank’s products and services to existing customers and new prospects. The role handles the new-account function of the Business Financial Center, identifies sales opportunities, makes appropriate referrals, and works to meet or exceed personal sales goals and the bank’s cross-sales goals. The FSR retains and develops commercial business relationships that lead to business checking accounts and other bank services, and assists center management with retaining existing relationships and growing new ones. The position requires compliance with applicable bank policies and procedures and federal and state laws. The FSR opens and maintains accounts, consults with customers and prospects about suitable financial products and services, supports center sales and service efforts, follows up on relationships, and maintains required account documentation and customer identification information. The role also involves product and sales training, teamwork, and delivering The Citizens Experience. There are no supervisory responsibilities. The position may require travel to other Citizens Business Bank locations for training or staffing support based on business needs. The work environment typically has a moderate noise level. Salary is $20.00 to $23.00 per hour; exact compensation may vary based on skills, experience, education, and location.

Requirements

High school diploma or GED.
At least one year of new-account experience at a financial institution similar to the employer.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to meet the physical requirements of the job, with reasonable accommodations where applicable.

Responsibilities

Comply with and stay current on applicable bank policies and procedures and federal and state laws.
Maintain certification in the Financial Sales Representative Program and participate in the Sales Incentive Program.
Open new accounts and maintain existing accounts according to bank policies and procedures.
Consult with customers and prospects to identify products and services that meet their financial objectives.
Sell and cross-sell bank products and services to existing and potential customers.
Participate in center functions that contribute to the center’s earnings and growth objectives.
Participate in community and civic activities in the center service area to enhance customer relationships and attract new business.
Contact existing and potential customers by telephone for account servicing and additional sales opportunities.
Assist with center sales and service efforts to retain existing relationships and grow new ones.
Follow up appropriately on new and existing relationships within the Business Financial Center.
Participate in sales meetings and training programs to obtain and refine product knowledge and selling skills.
Ensure required documentation is complete for accounts maintained by the Business Financial Center.
Use ChexSystems and OFAC as part of new-account opening procedures.
Process and maintain accurate customer identification program (CIP) information.
Demonstrate working knowledge of the bank’s established policies and procedures.
Contribute to teamwork and deliver The Citizens Experience; actively participate in product knowledge and The Citizens Experience activities.
Perform other duties as assigned.
Travel to other Citizens Business Bank locations for training or staffing support when business needs require.