Financial Relationship Banker - New Philadelphia, OH
About The Position
A Relationship Banker plays a key role in looking out for consumer and business customers. This role is responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. Key aspects include providing excellent customer service, resolving customer issues, and proactively identifying opportunities to grow relationships through various channels like pre-set appointments, Centers of Influence, and referrals. The banker will educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships, as well as educate customers on optimizing their use of bank technology (online, mobile, and ATM banking). Maintaining knowledge of all products, services, technology, and policies, and adhering to operational, security, risk, and regulatory policies and procedures are also essential. The position requires demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation. Huntington emphasizes a culture of looking out for people, with values like Can-Do Attitude, Service Heart, and Forward Thinking, aiming to make people's lives better.
Requirements
- High School Diploma or GED
- 2 years customer service and sales in banking, financial services or goal driven retail sales (Can include military service in an administration, contracting, civil affairs or similar role).
- 1 year consumer and business deposit products - lending knowledge OR Business to Business sales experience OR Bachelor's Degree.
- 1 year customer service and sales banking, financial services or goal driven retail sales (Can include military service in an administration, contracting, civil affairs or similar role).
- 1 year consumer and business deposit products - lending knowledge OR Business to Business sales experience.
Nice To Haves
- Career minded individuals that want to join an organization where they can gain experience and build a career.
- Huntington provides career paths and development plans to get you where you want to go.
- Bachelor's degree.
- Comfort with technology such as mobile services and online banking services are a plus.
Responsibilities
- Providing excellent customer service and effectively resolving customer issues.
- Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships.
- Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
- Maintaining your knowledge of all products, services, technology and policies.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Benefits
- Career paths and development plans.
- Flexible work arrangement (for certain positions outside our branch network).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
