(Internal Only) Budget & Finance Department - Financial Recovery Specialist, Intermediate

County of El Paso•Tx 79901, TX

About The Position

Under general supervision, this position is responsible for special projects, conducting interviews with litigants regarding their financial status for payment of assessed fees, and determining eligibility for payment plans. The incumbent also assists in recovering all costs, fines, and fees owed to the County. This designation is distinguished from the entry Financial Recovery Specialist classification by greater work complexity and a broader range of work activities.

Requirements

High school diploma or equivalent and one (1) year of accounting or bookkeeping experience to include four (4) years of general office/customer service and cashiering experience.
Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
In order to access the County’s network and systems, a personal mobile smart device is required by the hire start date.
Knowledge of the principles and practices of accounting.
Knowledge of the methods and practices of collections.
Knowledge of the court system.
Proficient in Excel.
Knowledge of legal terminology.
Knowledge of the principles and practices of effective customer service.
Knowledge of principles and practices of effective employee supervision.
Knowledge of County organization, operations, policies and procedures.
Knowledge of English usage, grammar, punctuation and spelling.
Knowledge of techniques for effective interpersonal communications.
Knowledge of modern office procedures, methods and computer equipment to include Windows and Microsoft based products.
Ability to balance general ledgers, reconcile accounts and make journal entries.
Ability to operate a personal computer and various software applications.
Ability to conduct research, develop appropriate documentation, assess and prioritize multiple tasks, projects and demands to meet scheduled requirements.
Ability to establish and maintain effective working relations with co-workers and customers to promote and support a productive work environment.
Ability to work efficiently, independently and in a team environment to meet established goals and objectives.
Ability to communicate effectively in verbal and written forms to respond effectively to customers and staff.
Ability to exercise initiative and independent judgment within established procedural guidelines in performance of daily duties.
Ability to respond effectively to customers.
Ability to prepare and maintain records, maintain filing systems, compile and organize information.
Ability to pass a background investigation.
Demonstrate regular and reliable attendance.
Work well with others and participate fully in a team oriented environment.
Interface with other employees and customers in a courteous and respectful manner.
Maintain strict confidentiality.
Project positive support of their department and all organizations receiving El Paso County service at all times.
Maintain and enhance the County's commitment to customer service excellence.

Nice To Haves

Basic college level courses preferred.

Responsibilities

Prepares case files and attends court hearings; reports money recovered to the courts; initiates warrant paperwork; recalls warrants when payment has been made; refers litigants to community service when ordered by a judge.
Performs internal audit for packets processed on prior day, logs errors to spreadsheet; stamps, initials and scans packets; ensures packets are accurate and complete.
Provides general oversight assistant to cashiers; handles and counts monies daily, logs, prepares deposits for all offices; accepts receipts and cash delivered by armored car from satellite offices; provides distribution to appropriate personnel; verifies the balancing of daily receipts to cash; verifies credit card receipts to credit card batch summary totals; prepares daily deposits for satellite and contracted offices; records data on log sheets.
Reviews and interprets court documents such as: judgments, terms and conditions, revocation orders, modifications of probation orders, bond and inmate trusts, warrants orders, child support orders, protective orders, non-suits and dismissal orders.
Interviews litigants for eligibility of payment plans; determines terms of payment, financial status, calculates fees, and negotiates methods and schedules of payments for collection purposes; completes interview forms and documents; enters information into the County database; completes all necessary paperwork.
Verifies data collected from individuals as part of determining eligibility.
Manages caseloads for collections from departments.
Performs special projects.
Collects payments from litigants, issues receipts, and reconciles daily cash accounts and deposits collected funds.
Performs data entry into internal cash report to log incoming funds, and prepares collections reports on a daily basis.
Contacts litigants that breach their scheduled payments, processes delinquent cases for non-compliance action prepares reports to document progress.
Responds to inquiries relating to collection operations.
Provides services to all customers in person and by phone.
Performs collection calls; prepares correspondence/collection notices; monitors responses in the collection of delinquent payments; monitors payment activity on assigned cases; performs follow-up phone calls; maintains daily case load on delinquent cases.
Enters and retrieves information and data to and from automated data bases; activates or dismisses warrants based on the status of individuals.
Assists management in coordinating presentations, trainings and meetings.
Participates in the preparation and/or filing of warrants, affidavits, judgments and other legal documents.
Assists Administrative Specialist, Senior in verifying data collected from individuals as part of determining eligibility.
Conducts and monitors inventory supplies while staying within budget.
Prepares and maintains office files; prepares daily activity reports.
Attends and participates in meetings, trainings, and information sessions; provides support, mentors, transfers knowledge and skills to staff at all levels in a team environment to meet established goals and objectives.
Meets critical deadlines.
Maintains equipment, and stays vigilant on waste in an effort to reduce cost.
Stays abreast of new trends and innovations in the field; to include research on statutes of law and the guidelines for the courts.
Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts.
Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
Greets and directs incoming traffic; provides application to all individuals; answers incoming calls; checks faxes; Checks negative amounts, web payments, and insufficient funds.
Performs such other related duties as may be assigned.
May be required to travel to satellite offices.
As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.