Financial Readiness Manager

Wounded Warrior Project • Jacksonville, FL

4d • Hybrid

About The Position

The Wounded Warrior Project (WWP) Financial Readiness (FR) Manager leads a team delivering financial support to warriors and their families, including crisis intervention and sustainable financial readiness services. This role oversees caseloads, service quality, and outcomes; coaches and develops teammates; and ensures timely, accurate, and compassionate support. The FR Manager also guides complex cases, maintains compliance and reporting standards, and drives workflow improvements and cross-functional coordination to ensure services are efficient, measurable, and impactful.

Requirements

• Five years of experience in financial counseling, financial education, or personal financial management services.
• One year of direct staff management experience.
• Ability to obtain ASIST Certification within 1 year of hire.

Nice To Haves

• Two years of experience working with military or veteran’s population.
• Two years of experience with Salesforce.
• Two years of experience using planning/scheduling software.
• Accredited Financial Counselor (AFC) or pursuing accreditation.
• Certified Financial Health Counselor (CFHC).
• ASIST Certification.

Responsibilities

• Lead, coach, and develop a high-performing Financial Readiness team by establishing clear expectations, managing performance, and fostering a culture of accountability, continuous learning, and service excellence.
• Drive innovation and continuous improvement by evaluating workflows, removing operational barriers, and implementing scalable solutions that enhance efficiency, consistency, and the experience of warriors and their families.
• Oversee end-to-end program delivery, ensuring high-quality financial education, accurate resource navigation, and timely distribution of financial assistance to warriors and their families.
• Leverage data, reporting, and performance metrics to monitor outcomes, identify trends, and inform decisions that strengthen program effectiveness and service delivery.
• Manage complex, escalated, and urgent cases with sound judgment, ensuring equitable, trauma-informed, and compassionate support while mitigating risk.
• Partner with cross-functional teams (e.g., mental health, benefits, employment) to coordinate holistic support and lead initiatives that improve integration and program impact.
• Lead change management efforts by communicating priorities, aligning team execution, and reinforcing adoption of new processes, tools, and strategies.
• Maintain compliance with organizational policies, program guidelines, and documentation standards, ensuring accuracy and integrity within case management systems.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment
• Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program.
• 401(k)-retirement plan
• A competitive PTO package
• Sick Leave
• Family Care Leave
• Paid Holidays
• Birthday Holiday
• Education Assistance
• Teammate Wellness Program
• Bereavement Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager