About The Position

RouteThis is on a mission to revolutionize technical support by building AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems before the subscriber ever needs to call. Their customers already benefit from their SaaS solutions, and the company aims to magnify that value by building autonomous agents into their solutions. As they continue to advance their AI solutions, RouteThis is looking for a Financial Planning and Analysis Manager to join their team and help execute against their financial and business goals. RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Their AI-powered platform turns reactive support into proactive resolutions, making WiFi issues faster to solve and easier to prevent. The team values ownership, customer first, innovation, and a 'one team' approach. They offer flexible work arrangements, competitive compensation, stock options, and a supportive environment for high-impact builders.

Requirements

  • 5+ years of progressive experience in Financial Planning and Analysis (FP&A), preferably within a high-growth SaaS or technology company.
  • Proven experience managing the annual budget, quarterly forecasting, and long-range planning processes.
  • Strong understanding of key SaaS metrics (ARR, Churn, LTV, CAC, etc.) and how to report and interpret them.
  • Expertise in financial modeling, investment case evaluation, and variance analysis (budget vs. actual).
  • Advanced proficiency in financial systems and tools (e.g., Netsuite, Salesforce, ERP systems, planning software, Excel/Google Sheets).
  • Exceptional communication and interpersonal skills, with the ability to effectively partner with and present financial information to senior functional leaders and the executive team.
  • Bachelor's degree in Finance, Accounting, Economics, or a related field.

Nice To Haves

  • Snowflake experience is a plus.
  • CPA, CMA, or MBA is a strong asset.
  • Experience with investor relations or Board of Director reporting is highly desirable.

Responsibilities

  • Budget and Forecasting - Help drive annual budgeting process and quarterly forecast updates including preparation, review and analysis, assigning department specific budgets and tracking monthly / quarterly / annual budget versus actual results.
  • ARR Reporting - Manage company’s ARR reporting, and work with Revenue teams to understand the implications and treatment of ARR within RouteThis
  • Revenue Forecasting and Targets - Develop robust revenue forecasting methodology in partnership with GTM leaders across Sales, Marketing, Customer Success and Product.
  • Business Partnership - Develop relationship with Functional Leaders acting as the key finance business partner assisting them in building out their models, evaluating investment cases and leading monthly review of their budgets.
  • SaaS Metrics Reporting - Create and manage SaaS KPI metric report card including developing targets based on industry benchmarks and ensuring efficient and accurate reporting of actual results in a timely manner.
  • Investor and Board of Director Reporting - Assist in developing and preparing monthly / quarterly reporting for Investors and RouteThis’ Board, including high quality commentary.
  • Variable Compensation Administration - Calculate performance against Company approved variable compensation plans ensuring accurate and timely payment of commission and other variable compensation.
  • Ad-Hoc Projects as they come up

Benefits

  • Medical insurance
  • Dental insurance
  • Life Insurance
  • Employee Assistance Program
  • Stock Options
  • Flexible work arrangements
  • Competitive compensation
  • Supportive environment
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