About The Position

The Decision Support & Performance Optimization Coordinator serves as a strategic decision-support partner to the President of CVMG and Medical Group leadership. The role manages, integrates, and interprets performance information across the Medical Group enterprise, combining operational, financial, clinical, access, referral network, patient volume, and service-line data to provide leaders with actionable intelligence. The Coordinator manages enterprise KPIs and performance governance by developing and maintaining standardized scorecards and dashboards, establishing consistent definitions and reporting methodologies, monitoring results against targets, identifying risks and opportunities, and bringing performance information to leadership for review and action. Working with operational leaders, the Coordinator identifies material variances, facilitates root-cause analysis, defines measurable improvement actions, establishes owners and timelines, and monitors outcomes. The role supports operational accountability but does not assume the accountability of practice or service-line leaders. The position also liaises with Finance, Data Analytics, Revenue Cycle, Quality, Human Resources, Information Technology, and other stakeholders to integrate, validate, interpret, and translate information into operational intelligence for Medical Group leadership.

Requirements

  • Bachelor’s degree required; Healthcare Administration, Business, or a related field preferred.
  • Three to five years of experience in healthcare administration, medical group operations, strategy, or physician network development.

Nice To Haves

  • Master’s degree (MBA or MHA).
  • Experience supporting acquisitions, mergers, or practice integration (strongly preferred).
  • Familiarity with medical staff governance and physician relations (highly desirable).
  • Healthcare experience.

Responsibilities

  • Manage, integrate, and interpret key performance information across the Medical Group enterprise.
  • Bring together operational, financial, clinical, access, referral network, patient volume, and service-line performance data.
  • Develop and maintain standardized Medical Group scorecards and dashboards.
  • Establish consistent KPI definitions and reporting methodologies.
  • Monitor performance against established targets and identify emerging risks and opportunities.
  • Ensure performance information is routinely presented for leadership review and action.
  • Liaise with Finance, Data Analytics, Revenue Cycle, Quality, Human Resources, Information Technology, and other functional areas.
  • Identify material performance variances and facilitate root-cause analysis with operational leaders.
  • Define measurable improvement actions, establish responsible owners and timelines, and monitor whether interventions achieve intended outcomes.
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