Financial Operations Specialist
About The Position
eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We strive to provide best-in-class service to our customers through comprehensive logistics solutions that span domestic and international transportation management, warehousing, distribution, technology, business intelligence and financial services. At our core, we are a people-development company and operate under a service-oriented mission and set of core values that inspire every business decision and every daily interaction. If you're interested in joining this special team or learning more about our growing company visit https://eshipping.biz/ [https://eshipping.biz/]. The Financial Operations Specialist plays a key role in delivering exceptional service across billing, invoicing, claims, and customer support. This includes generating and sending invoices and reports, investigating and resolving billing discrepancies, providing necessary documentation, and addressing customer inquiries effectively.
Requirements
- Ability to work independently while fostering appropriate collaboration with leadership.
- Demonstrated efficiency and professionalism in customer service and client management.
- Strong communication and interpersonal skills.
- A proactive approach with a strong sense of urgency.
- Proficiency in Microsoft Office and basic technical skills.
- Ability to effectively multitask in a dynamic team environment
Responsibilities
- Delivering comprehensive solutions for internal and external invoicing, billing, and dispute inquiries
- Assisting customers in resolving carrier disputes and overcharge claims to completion
- Monitoring assigned Deskpro queues
- Gaining proficiency in all required software applications
- Ensuring compliance with departmental standard operating procedures (SOPs)
- Generating invoice reports on a weekly and monthly basis
- Providing customers with the necessary backup documentation for invoicing
- Performing other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
