Financial Operations Processing Associate

CI Financial • Toronto, ON

2d • Onsite

About The Position

We are currently seeking a Financial Operations Fee Processing Associate. In this role, the successful candidate is expected to play a key role in supporting the day-to-day operations of our financial processing team. This position involves managing and processing financial transactions, specifically focusing on fees and associated charges. The ideal candidate will be detail-oriented, highly organized, and able to handle complex fee structures and payment reconciliations in a timely and accurate manner. This role requires strong communication skills to collaborate with internal teams and key stakeholder groups to ensure seamless processing and resolution of financial transactions.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred. Equivalent work experience will be considered.
• 1-3 years of experience in financial operations, fee processing, billing, or a related role.
• Familiarity with financial systems, invoicing software, and accounting principles is preferred.
• Strong attention to detail and ability to work with complex data sets.
• Proficiency in Microsoft Excel and other office productivity tools.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills for effective interaction with clients, vendors, and internal teams.

Nice To Haves

• Familiarity with PureFacts / PureFees would be an asset.

Responsibilities

• Accurately process and record all fee-related transactions, including client fees, service-based charges, and adjustments.
• Assist in the monthly fee run and collaborate with Information Technology (IT) to ensure the fees are calculated and posted correctly in all fee-based accounts.
• Process accrued fees for transfer-out and estate settlement accounts.
• Ensure fees are in compliance with company policies, client agreements, and regulatory guidelines.
• Reconcile daily, bi-weekly, and monthly fee transactions to ensure accuracy and identify discrepancies.
• Review the debit balances originating from the monthly fee run and assist to resolution as per business rules.
• Maintain and update fee schedules and structures in the company’s financial systems and ensure that fee rules are consistently applied.
• Support the continuous improvement of fee processing systems and workflows to increase efficiency and reduce errors.
• Serve as a point of contact for internal Client Experience teams and vendors regarding fee-related inquiries, disputes, and clarifications.
• Investigate and respond to inquiries within agreed-upon service level agreements (SLAs).
• Address client and vendor concerns promptly and professionally, escalating issues when necessary.
• Investigate any system related issue and assist in logging a support ticket with vendors and/or internal technology teams.
• Ensure all fee processing activities comply with internal policies, industry standards, and regulatory requirements.
• Support internal and external audits by providing necessary documentation and information related to fee processing activities.

Benefits

• Competitive benefits
• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level