Financial Operations Lead Analyst - Evernorth - HYBRID

Cigna Healthcare•St. Louis, MO

1d•Hybrid

About The Position

The Financial Operations Lead Analyst is responsible for maintaining pricing operations processes, executing pricing updates, and supporting reporting and validation efforts, particularly during critical periods such as financial lockdown cycles. The position works closely with all members within Client Guarantee Management (CGM) as well as cross-functional partners including the MAC Team, Account Management, CGM Tools Support Team, and Audit to ensure timely and accurate execution of workflows. Responsibilities include managing pricing files, performing data validation, executing processes in systems such as Phoenix and Optimus, and supporting client implementations and audit requests. The successful candidate will demonstrate strong organizational skills, the ability to manage multiple priorities simultaneously, and a high level of attention to detail in a deadline-driven environment. This role will also contribute to process improvements, automation efforts, and the development of operational best practices.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or related field, or equivalent experience.
2+ years of relevant experience in financial operations, reporting, or data-driven roles.
Strong organizational and time management skills with the ability to manage multiple priorities.
High attention to detail and accuracy in a fast-paced environment.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel (required).
Ability to communicate effectively across cross-functional teams.
Proven ability to work under pressure and meet tight deadlines.

Nice To Haves

Experience with SQL or query-based tools preferred but not required.

Responsibilities

Maintain and update pricing while ensuring accuracy and completeness of data.
Perform data validation and approval checks to ensure no gaps, inconsistencies, or missing information.
Execute workflows within Phoenix and Optimus systems, including automation processes (Brand & MAC updates).
Manage and track multiple operational tasks simultaneously, ensuring deadlines are consistently met.
Pull, analyze, and validate key reports (e.g., Validation, PMAC) to support operational processes.
Support new client implementations by preparing and validating required data and pricing setup.
Perform ad hoc uploads, pricing updates, and operational support activities as needed.
Participate in cross-functional meetings and communications to support issue resolution and operational alignment.
Provide data, analysis, and reporting support for internal and external audit requests
Conduct pricing checks, reconciliations, and issue resolution activities to ensure data integrity.
Identify opportunities for process improvement, including automation and workflow optimization.
Identify data discrepancies such as duplicate claims and inconsistencies.
Contribute to documentation and continuous improvement of operational processes.