Financial Operations and Client Relationship Coordinator

OHNWARD BANCSHARES•Maquoketa, IA

2d•Onsite

About The Position

The Financial Operations and Client Relations Coordinator supports financial advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements. Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance and supporting client communications and relationship building.

Requirements

Requires accuracy, organizational skills, and the ability to make phone calls.
Will mostly communicate with customers and the financial advisors.
Takes initiative to make phone calls to keep momentum.
Demonstrates accuracy, thoroughness, attention to detail.
Maintains strong organizational skills and the ability to prioritize multiple tasks.
Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning).
Uses good judgment and discretion when handling confidential client information.
Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.
Listens well to resolve client service and operational issues and assist financial advisor team.
Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.
Associate Degree: 2-4 year’s experience and/or training; or equivalent combination of education and experience.
Computer proficiency.
Microsoft Office products.

Responsibilities

Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.
Prepares and maintains accurate client review materials for new and existing accounts.
Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.
Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.
Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.
Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.
Supports client communication and public relations efforts, including outreach, scheduling, event planning and relationship-building activities.
Performs other duties as assigned.

Benefits

Stakeholder Bonus
Health Insurance
Dental Insurance
Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution
10 Observed Holidays
PTO
Group Term Life provided
Short Term Disability - 100% provided by company
Long Term Disability
Maternity/Paternity Leave – 100% of pay
Community Involvement Pay-It-Ohnward – Company Giving Program
Grilling for Charity – Community Donations
Thank God Its Monday (TGIM) Company Event