Financial Office Service Representative

Canon Business Process Services•New York, NY

2d•Onsite

About The Position

Under general supervision, this role is responsible for all mail, packages, and interoffice correspondence handling and dispatching. Responsibilities may include copy center activities, reception, hospitality, and other assigned duties. Additionally, this position will support the finance team with various tasks such as process documentation, meeting minutes, automation, and process improvements. The role also provides training for self-development in areas like Excel, PowerPoint, and Robotic Process Automation (RPA).

Requirements

High school Diploma or equivalent
2+ years’ experience working in a mailroom or professional office environment
Thorough knowledge of all metering, weighting, logging and other shipping procedures
Proficiency in computer skills and adaptability to advanced applications
Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems)
Excellent customer service, professional attitude and appearance are a must
Strong communication skills, oral and written
Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem solving abilities
Ability to work overtime

Nice To Haves

Proficiency in computer skills and adaptability to advanced applications

Responsibilities

Receive, sort, and deliver all incoming mail & packages within established time frames.
Log incoming and outgoing items received as required and review for accuracy/completeness.
Process all outgoing USPS mail and UPS shipping requests.
Maintain pantry area, coffee supplies and conduct periodic conference room checks.
Monitor and replenish all inventory of supplies, stock paper and toner and keep the common areas and copy areas neat and organized.
Provide print service and produce bound copies of work when requested.
May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
Prepare and submit daily/monthly production volume reports to measure productivity.
Train end users on new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
Escort and monitor service technicians that respond to service calls.
Assist the GL/AP team as requested with adhoc requests.
Assist the NY directors with adhoc requests.
Project management of finance projects to assist with excel documentation of project, sending follow ups, tracking of progress, open items, etc.
Process documentation and meeting minutes.
Development Training (smart sheet, excel, RPA, etc.).
Process improvement and automation using various tools.
AP checks mailing and reconciliation processes.