Financial Integrity Operations Manager

State of Indiana•Indianapolis, IN

7d•$67,314•Onsite

About The Position

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy.

Requirements

Mastery knowledge in program subject matter obtained through experience and/or education.
Broad knowledge of provider agencies and their programs and services.
Broad knowledge of all source materials and references including federal and state laws governing the programs.
Ability to adapt new statues and guidelines to create and implement new principles and policies and discern any far-reaching implications.
Ability to present and represent the agency to both internal and external customers, the public, government officials, and other stakeholders.
Analyzing information and evaluating results to choose the best solution and solve problems.
Ability to work effectively with a wide variety of stakeholders.
Ability to analyze and prepare monthly finance and accounting reports to maintain program budget and grants.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Ability to perform essential functions with or without reasonable accommodation.
At least 10 + years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Completion of relevant education degree(s) may substitute for equivalent years of experience.

Nice To Haves

A degree is not required.

Responsibilities

Provide leadership, direction and support to supervisors overseeing the units in the Financial Integrity Department.
Ensure accurate and timely processing of all child support payments, regardless of method or source.
Oversee exception handling and resolution processes for payments requiring additional review or intervention.
Maintain and improve financial integrity through the development and enforcement of internal controls, quality checks, performance measures, and compliance protocols.
Support supervisors in managing daily workloads, monitoring team performance, and developing staff competencies.
Lead efforts to reduce and resolve undistributed collections and ensure proper allocation of funds.
Manage escalated cases involving payment discrepancies, employer reporting issues or complex financial adjustments.
Coordinate closely with financial vendors, IT, Finance, Legal and Customer Service teams to resolve issues, enhance workflows, and improve participant experiences.
Identify trends, risks and operational challenges, develop and implement improvements to processes, technology use and policies.
Prepare reports for internal leadership and participate in audits and regulatory reviews.
Support strategic initiatives related to modernization automation and cross-department coordination.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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