Financial Data Analyst

Knoxville Utilities Board • 4505 Middlebrook Pike Knoxville, TN

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About The Position

KUB is a public utility providing electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. The organization values a skilled, diverse, and inclusive workforce.

The Financial Data Analyst manages daily billing and payment activities and uses analysis to identify trends, resolve discrepancies, and improve processes. The role supports accuracy, efficiency, operational controls, and the customer experience through analytical work, technology, and collaboration across teams.

Requirements

• Bachelor’s degree in data analytics, business, information systems, finance, accounting, or a related field from an accredited four-year college or university.
• One to three years of related experience in billing, payments, business operations, finance, data analytics, or information systems.
• Strong analytical, problem-solving, organizational, project management, and communication skills.
• Proficiency with Microsoft Excel and the Microsoft Office Suite.
• Ability to manage detailed operational work and analytical assignments independently.
• Valid driver’s license.

Nice To Haves

• Experience with relational databases and SQL.
• Experience with Power BI and analytical or automation tools such as Python, Power Query, or advanced Excel.
• Experience with billing, payments, accounts receivable, enterprise systems, system testing, or process improvement.
• Knowledge of the utility industry and utility billing or meter-to-cash processes.

Responsibilities

• Manage billing, payments, adjustments, refunds, and reconciliations accurately and efficiently.
• Investigate discrepancies, resolve account issues, and ensure data integrity.
• Analyze information and create reports, dashboards, and metrics.
• Use technology and automation to streamline processes and strengthen controls.
• Collaborate across teams to improve systems, solve challenges, and enhance the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level