Fully Remote Financial Customer Support Representative

ReqRoute,Inc • Houston, TX

31d • Remote

About The Position

This is a fully remote position for a Financial Customer Support Representative. The role involves answering inbound calls from internal clients at branches, educating Financial Advisors on account services and capabilities, and performing efficiently in a fast-paced, changing environment while handling a wide variety of tasks. A superior customer-centric focus with the proven ability to thoroughly resolve customer inquiries is essential.

Requirements

• Banking or financial domain experience
• Excellent communication and organizational skills, attention to detail, and strong follow-up skills
• Strong problem-solving skills
• Flexible and adaptable to change
• Proficient in Microsoft Office Suite
• Windows navigation skills
• Strong proficiency in spoken and written English
• 1-2 year minimum experience in a call center environment
• Excellent Communication skills
• Strong organizational skills and attention to detail

Responsibilities

• Answer inbound calls from our internal clients at the branches.
• Educate Financial Advisors on account services and capabilities.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks.
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed