Financial Customer Service Specialist (Requires FINRA Series 7)

Wise • Austin, TX

6d • $30 - $33 • Hybrid

About The Position

We're looking for a highly motivated Assets Customer Service Specialist to join our team in Austin, Texas. This role is a unique opportunity to directly impact our mission by providing an outstanding experience for our customers, with a specific focus on asset-related inquiries and transactions.

As an Assets Customer Service Specialist, you will be the primary point of contact for our customers. You are a skilled problem solver and customer advocate who can handle complex issues with ownership and empathy across phone, chat, and email. Your goal is to deliver exceptional customer experiences, adapt to changes, navigate complex situations, and uphold our commitment to financial empowerment for all.

Requirements

• Excellent verbal and written English skills.
• Self-starter with the ability to work independently using knowledge resources.
• Proactive, solution-oriented, and possess an ownership mindset.
• Flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays.
• Ability to stay calm under pressure, take charge in challenging situations and keep composure if things get tense.
• Ability to work in a fast-paced, ever-changing environment.
• Team-player who understands that having a great working culture is everyone’s responsibility.
• FINRA Series 7 license is required.
• A minimum of 2 year of customer-facing experience, preferably in financial services, banking, or a contact center environment.
• Authorized to work in the US.

Nice To Haves

• Treat everyone with respect and always give a helping hand, and let our values guide you.

Responsibilities

• Provide high-quality support via phone, chat, and email, with a strong focus on end-to-end resolution for customer issues.
• Resolve customer contacts and queries with sound judgment, empathy, and minimal escalation, particularly for issues related to assets, investments, and financial products.
• Meet performance targets across key metrics such as resolution rate, quality, and handling time.
• Demonstrate advanced product and process knowledge, with a strong understanding of financial instruments and regulations.
• Communicate clearly and professionally, adjusting your tone and style based on the customer’s needs and context.
• Maintain accurate records using standardized case-handling processes, ensuring data integrity and compliance.
• Follow strict security and data privacy procedures across all channels.
• Proactively contribute to knowledge sharing, team discussions, and continuous improvement initiatives.
• Take ownership of your own learning and development, actively seeking feedback and coaching.

Benefits

• Stock package
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed