Financial Customer Service Representative

Foundever•Orem, UT

2d•Onsite

About The Position

Financial Customer Service Representative Foundever is hiring Financial Customer Service Representatives to deliver high-quality support for lending products across voice and digital channels. This role focuses on resolving loan and servicing inquiries, handling specialized requests, and capturing insights that improve the customer experience.

Requirements

Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
Must pass a background check
Customer service/contact center experience
Ability to communicate clearly and professionally, including in high-emotion or sensitive situations
Ability to learn quickly and navigate multiple systems while maintaining accuracy
Coachable, apply feedback, and stay focused on continuous improvement
Ability to manage time and priorities effectively in a fast-paced environment
Ability to work a rotating schedule, including weekends and public holidays as needed

Nice To Haves

Financial services, payments, or lending exposure is a plus

Responsibilities

Resolve lending and loan-servicing inquiries across phone, email, and messaging
Support servicing needs, including accounts up to 120 days past due
Guide customers through in-app payment steps and available options
Handle intake, documentation, and routing for specialized requests (hardship, SCRA, bankruptcy, regulatory complaints, refunds) using defined procedures
Identify, document, and escalate product issues and customer-impacting trends
Update and follow support documentation and workflows to ensure accuracy and consistency