Financial Customer Service Representative
TaskUs•New Braunfels, TX
•Remote
About The Position
In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.
Requirements
- High School Diploma or equivalent mix of education and experience is required.
- Previous customer service experience required.
- Six months as Member Care Representative 1 or previous Digital Services experience required.
Nice To Haves
- Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred.
- Call Center or Banking experience is a plus.
Responsibilities
- Create exceptional member service experiences by maintaining a professional demeanor
- Troubleshooting, decision-making support
- Ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- State-of-the-art workspaces
- Top-notch benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
