Financial Customer Service Representative

Foundever® • Orem, UT

4d • Onsite

About The Position

Financial Customer Service Representative Foundever is hiring Financial Customer Service Representatives to deliver high-quality support for lending products across voice and digital channels. This role focuses on resolving loan and servicing inquiries, handling specialized requests, and capturing insights that improve the customer experience. Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Requirements

• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must pass a background check

Nice To Haves

• Customer service/contact center experience
• Financial services, payments, or lending exposure
• Ability to communicate clearly and professionally, including in high-emotion or sensitive situations
• Ability to learn quickly and navigate multiple systems while maintaining accuracy
• Coachable, apply feedback, and stay focused on continuous improvement
• Ability to manage time and priorities effectively in a fast-paced environment
• Ability to work a rotating schedule, including weekends and public holidays as needed

Responsibilities

• Resolve lending and loan-servicing inquiries across phone, email, and messaging
• Support servicing needs, including accounts up to 120 days past due
• Guide customers through in-app payment steps and available options
• Handle intake, documentation, and routing for specialized requests (hardship, SCRA, bankruptcy, regulatory complaints, refunds) using defined procedures
• Identify, document, and escalate product issues and customer-impacting trends
• Update and follow support documentation and workflows to ensure accuracy and consistency

Benefits

• $18/H
• Evenings Off! Hours of operation are from 6am to 6pm
• Join a supportive community focused on engagement and recognition
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses
• Excellent growth opportunities - 93% of our management teams is hired from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED