Financial Crimes Risk Management Program Enhancement Manager

TD•Mount Laurel, NJ

9d•$72,280 - $108,160•Onsite

About The Position

TD Bank's Financial Crime Risk Management Investigations (FCRMI) Program Risk team is looking for a highly organized and experienced manager to lead a team of specialized professionals to execute various processes for specific investigative areas. The Program Enhancement Manager will oversee the development, refinement, and consistent application of procedures that help drive clarity, efficiency, and control across the function. The manager will also lead metric and reporting development to provide meaningful insights, track performance, and support informed decision-making. Through a focus on operational excellence, continuous improvement, and strong stakeholder partnership, this individual will help identify opportunities to streamline work and enhance team effectiveness. This is an excellent opportunity for a collaborative leader who enjoys building practical solutions, developing talent, and helping teams operate with greater confidence and consistency. The Manager, Financial Crime Risk Investigations manages/leads a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized.

Requirements

Undergraduate degree or equivalent work experience
5+ years of experience
3+ years of people management experience.
CAMS certification or similar professional certificate (CFE, CFCS, etc.).
Experience developing metrics and reporting.
Experience developing processes and identifying opportunities for process improvement.

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Integrates the broader organizational context into advice and solutions within own area
Understands the industry, competition and the factors that differentiate the organization
Applies best practices to implement process, product or service improvements
Acts as a subject matter expert within their own area of specialty or a resource for others
Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
Contributes to setting standards within area of expertise
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
Impacts a range of functional programs and operations across own and related teams
Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
Leads a team of professionals and supervisors to achieve business/operational objectives, maintains effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
Provides guidance and direction to team members within own area of specialization and focus
Reviews and assesses incoming files and allocates to appropriate Investigators/Investigative Specialists
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
Conducts investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
Prepares applicable documents based on criminal and/or non-criminal proceedings
Collaborates with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
Ensures investigations are professionally conducted and completed in a timely manner
Identifies and communicates procedural weaknesses to businesses and ensures processes for remediation are in place such as following up for corrective action where applicable
Maintains strong awareness of emerging trends and investigative techniques for own area of specialty
Represents the department on internal projects/committees for own specialized area as necessary
Contributes to the development of the business plan, operationalizes the plan and delivers on assigned service/functionality
Works with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
Monitors and communicates effectiveness of strategies, programs, and practices related to own area of accountability
Ensures programs, policies and practices continue to meet business needs, complies with internal and external requirements, and aligns with business priorities
Proactively identifies key business opportunities, research and recommends enhancements/modifications, develops strategies to achieve recommendations
Coordinates activities with partners across the organization, may include HR, Technology, Finance, Risk Management
Ensures team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
Ensures appropriate reporting and escalation of issues based on risk profile
Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Responsible for management of a team providing both leadership and guidance
Sets targets and objectives for the team, and delivers results
Develops a team of professionals in all aspects of related competencies and acts as resource and mentor to others
Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally