Financial Counselor

UHS • Grand Rapids, MI

7d • Onsite

About The Position

The Financial Counselor is responsible for reviewing patients’ insurance eligibility, benefits, and authorizations; explaining insurance coverage; and collecting any remaining patient balances. This position is onsite at Forest View Hospital, a 108-bed psychiatric facility in Grand Rapids, Michigan, serving children, adolescents, and adults.

The role reviews admissions within 24 hours to verify the accuracy of primary and secondary insurance information, benefits, demographics, and intake scans. It enters insurance verification, benefits, approvals, and payments into the MS4 patient record; identifies potential uncompensated cases; determines patient financial obligations and plan limitations; and conducts financial interviews to arrange payment. The Financial Counselor also assists self-pay patients with Medicaid enrollment or other eligible insurance benefits and follows hospital safety policies.

Requirements

• High school diploma or GED required.
• Ability to communicate effectively with patients, family members, co-workers, and supervisors.
• Ability to maintain the confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning, and collection techniques.

Nice To Haves

• Bachelor’s degree strongly preferred.
• 1–3 years of related experience, such as medical billing or medical collections, strongly preferred.

Responsibilities

• Review admissions within 24 hours and authenticate the accuracy of primary and secondary insurance verification, benefits, demographics, and intake scans.
• Create a new fact sheet when corrections or changes are needed.
• Accurately code and enter insurance benefit verifications, approvals, and payments in the MS4 patient record.
• Identify potential uncompensated cases and notify the Business Office Manager in a timely manner.
• Determine applicable patient co-pays, deductibles, and plan limitations, including calendar-year and lifetime limitations.
• Conduct financial interviews to arrange payment.
• Use the accepted Length of Stay (LOS) formula to determine appropriate collection activity.
• Assist self-pay patients with enrollment in Medicaid services or determine eligibility and enrollment for other insurance benefits.
• Report safety concerns and follow the hospital’s safety policies.

Benefits

• Medical, dental, vision, and prescription drug plans
• 401(k) with company match
• Discounted stock plan
• Paid time off (PTO)
• Basic life insurance equal to 1x salary
• Short-term disability (STD) and long-term disability (LTD)
• Student loan reimbursement program up to $200 per month
• Tuition reimbursement
• Loan forgiveness program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED