Financial Counselor

Corewell Health • Grand Rapids, MI

1d • Onsite

About The Position

Job Summary The Financial Counselor assists patients and family members in financial interactions related to their health care expenses. By establishing relationships, they serve as a patient advocate and educator in order to assist in navigating through available resources to fund their health care expenses. The Financial Counselor works closely with clinical providers (i.e. physicians, case managers, executive administrators) to provide financial guidance that will support the clinical needs of our patients throughout the Spectrum Health delivery system. Essential Functions Conducts in-person interviews and consults with patients and their families, which may include travel to multiple locations or home visits. Acts as the liaison between the patient and intake, registration or clinical staff, as well as outside organizations, on matters related to assisting the patient with securing a funding source. Investigates and makes recommendations on complex cases to secure third party funding sources including, but not limited to Medicaid, Medicare, auto, workers' compensation, COBRA, crime victims compensation, access to insurance exchange, liability coverage and grants. Participates in continuing education in order to stay current on relevant patient funding sources, Financial Assistance Policies, and Patient Financial Interaction Best Practices. Acts as the liaison between the price estimator and the patient. Responds to patient inquiries and provides on-site consultation and support as a liaison for billing, collections and denial management questions as needed, which may include collecting patient deposits or setting up payment arrangements if requested by the patient. Communicates and collaborates with patients and their families to resolve financial barriers to care. Evaluates qualification for financial assistance which may include Propensity to Pay evaluation and/or completion of the application process.

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience health care revenue cycle or equivalent, customer service, medical billing/third party payers, Microsoft Office, financial/mathematical skills, or business office experience

Nice To Haves

• Associate's degree customer service, health services, health care administration, information technology, business or accounting
• CRT-Application Counselor (CAC) - CMC Centers for Medicare & Medicaid Services 60 Days

Responsibilities

• Conducts in-person interviews and consults with patients and their families, which may include travel to multiple locations or home visits.
• Acts as the liaison between the patient and intake, registration or clinical staff, as well as outside organizations, on matters related to assisting the patient with securing a funding source.
• Investigates and makes recommendations on complex cases to secure third party funding sources including, but not limited to Medicaid, Medicare, auto, workers' compensation, COBRA, crime victims compensation, access to insurance exchange, liability coverage and grants.
• Participates in continuing education in order to stay current on relevant patient funding sources, Financial Assistance Policies, and Patient Financial Interaction Best Practices.
• Acts as the liaison between the price estimator and the patient.
• Responds to patient inquiries and provides on-site consultation and support as a liaison for billing, collections and denial management questions as needed, which may include collecting patient deposits or setting up payment arrangements if requested by the patient.
• Communicates and collaborates with patients and their families to resolve financial barriers to care.
• Evaluates qualification for financial assistance which may include Propensity to Pay evaluation and/or completion of the application process.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED