Financial Counselor

OhioHealth • Columbus, OH

1d • Onsite

About The Position

This position provides face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is the lead for all face-to-face patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions.

Requirements

• High School or GED (Required)
• 3 to 5 years of equivalent Experience
• Work requires the analytical skills to read and understand instructions, and strong decision making skills.
• Work requires good organizational skills and ability to prioritize tasks.
• Work requires ability to visit patient rooms and walk 1 hour per day.
• Work requires communication skills (verbal written. telephone) necessary to explain policies or procedures, relay patients needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact.
• Work requires basic computer typing skills.
• Work requires the ability to follow the work of other staff members.
• Work requires understanding of basic office machines (photocopies, fax, phone)

Responsibilities

• Interviews patients face to face for financial assistance programs, eligibility and qualifications to ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintains the integrity of all patients requesting assistance. Works with State of Ohio County Case Workers to apply, qualify, and verify eligibility of Medicaid participants.
• Visits face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth.
• Calls and requests collections of med pay on all auto accidents. Provides all necessary detail and documentation to carrier to ensure foremost and prompt payment of any and all available benefits to OhioHealth.
• On site lead to handle all face to face direct patient inquiries for non-clinical related issues, including irate and/or complaints.
• Works directly with outside eligibility vendor and is responsible to quality review their work.
• Provides cost information to patients.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED