Financial Counselor - Full-Time - Onsite

Munson Healthcare•Traverse City, MI

2d•Onsite

About The Position

Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. They are committed to values of excellence, teamness, positivity, creativity, and creating exceptional experiences for patients and each other. The Financial Counselor performs quality assurance for in-house and post discharged accounts by assisting uninsured and underinsured patients, or the responsible party, in establishing a financial resource for their healthcare needs. This role involves assisting patients in applying for governmental and/or state programs, providing pre-service cost estimates, supporting in resolving insurance issues, and continuously monitoring various worklists for appropriate follow-up. The Financial Counselor contributes to the team orientation of the Patient Accounts area and Munson Medical Center (MMC), ensuring proper communication with all department members and other departments. They handle questions from patients or interested persons concerning insurance, credit, or other hospital-related problems, and are responsible for data accuracy and input on the financial system.

Requirements

Associate's Degree or two (2) years formal education or equivalent experience.
Two years' experience in customer service, healthcare, or business-related field.
Above average oral and written communication skills and the ability to converse well on the telephone and in face-to-face situations.
Applicant must be warm, friendly and sensitive to the feelings and concerns of others.
All employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
All employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

Knowledge of current third-party payer reimbursement

Responsibilities

Performs quality assurance for in-house and post discharged accounts.
Assists the uninsured and underinsured patients, or the responsible party, in establishing a financial resource for their healthcare needs.
Assists patients in applying for governmental and/or state programs.
Assists individuals with pre-service cost estimates.
Supports in resolving insurance issues.
Continuously monitors various worklists for appropriate follow-up.
Contributes to the team orientation of the Patient Accounts area and, as such, is responsible for proper communication with all department members.
Contributes to the team orientation of MMC and, as such, is responsible for proper communication between Patient Accounts, and all other departments.
Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
Responsible for data accuracy and input on the financial system.
Provide cost estimates for patients anticipating hospitalization for MMC outpatient services, or regular admissions.
Interviews in person or by phone, patients and relatives requesting credit arrangements.
Counsels patients on payment options.
Helps patients obtain financial assistance through appropriate state or federal agencies.
Obtains and reviews pre-admission information on scheduled outpatients and inpatients.
Resolves problems regarding insurance, lack of information, and provide financial advice as required.
Accepts deposits, issues receipts, and makes payment arrangements on any unpaid balances.
Verifies insurance benefits on problem accounts for all third-party payors.
Follows-up with insurance companies by telephone and letter to obtain payment.
Dictates and sends collection letters as required.
Handles problem patient correspondence.
Makes collection telephone calls.
Handles incoming collection calls.
Will collect when appropriate.
Interviews prospective charity recipients, disseminates applications, and determines eligibility.
Follow-up with the Department of Social Services and patients for documentation needed to complete applications.