Financial Counselor

Mass General Brigham•Dover, NH

13d•$20 - $28•Onsite

About The Position

Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary M-F 8am -4:30pm No weekends or Holidays. Responsible for facilitating the financial clearance process for patients and ensuring the accurate billing and collection of medical services by verifying insurance coverage, estimating patient financial responsibility, and collaborating with patients to address billing concerns and establish payment arrangements.

Requirements

Strong understanding of health insurance terminology, benefits, and billing processes.
Excellent communication and interpersonal skills to interact effectively with patients, insurance representatives, and colleagues.
Ability to explain complex financial concepts in a clear and understandable manner.
Attention to detail and accuracy in documenting patient information and financial arrangements.

Nice To Haves

Associate's Degree Business preferred
Associate's Degree Healthcare Management preferred
Associate's Degree Related Field of Study preferred
Collections, financial counseling, insurance, or related experience 1-2 years preferred

Responsibilities

Verify patient insurance coverage and benefits to determine eligibility and obtain necessary authorizations for scheduled medical services.
Communicate with insurance companies to confirm coverage details and obtain pre-authorization for procedures when required.
Counsel patients regarding their financial responsibilities, including co-pays, deductibles, and out-of-pocket costs.
Provide accurate estimates of patient financial responsibility based on insurance information and procedure details.
Collaborate with patients to establish payment plans and assist them in understanding their options for resolving outstanding balances.
Process payments, set up automatic payment arrangements, and assist with financial assistance applications.
Work closely with billing, coding, and revenue cycle teams to ensure accurate and timely billing of services.
Act as a liaison between patients, insurance companies, and the hospital to resolve billing inquiries and disputes.