Financial Counselor

Mayo Clinic • Rochester, MN

2d • Remote

About The Position

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED and 2 or more years of relevant experience OR Bachelor’s degree.
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills.
• Intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Multiple years of experience in a health care setting involving customer service.
• Excellent verbal communication skills.
• Ability to work in a complex environment with varying points of view.
• Comfortable with ambiguity.
• Good decision making and judgment capabilities.
• Attention to detail.
• Self-motivated, self-directed and highly organized.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Belief in the mission and strong ethical conduct.
• Excellent interpersonal skills.
• Ability to interact on a professional level with individuals from diverse backgrounds.

Nice To Haves

• Knowledge of and experience using an Epic RC/EMR system.
• Healthcare Financial Management Association (HFMA) Certification.
• Basic knowledge of self-pay collections.
• Medical terminology knowledge.
• ICD10 knowledge.
• Functional understanding of insurance.

Responsibilities

• Obtaining and updating insurance, financial, and demographic information within the Epic environment.
• Helping patients and/or their families understand and assist with options to cover their financial obligations including co-pays, deductibles, and co-insurance.
• Assisting patients with Medicaid, Third Party eligibility and Charity Care applications and processing.
• Establishing payment plans and collecting true self-pay and self-pay residual balances.
• Assisting patients with ad-hoc financial issues as needed.
• Adhering to quality assurance guidelines and established productivity standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees