Financial Counselor

UHS•Jeffersonville, IN

41d•Onsite

About The Position

Wellstone Regional Hospital is a 100-bed acute care facility located in Jeffersonville, Indiana and has been providing quality health care to the residents of Southern Indiana and the Louisville area since 2003. Wellstone specializes in the treatment of Adolescents, Children, Adults, and the CD population. In addition to our in-patient services, we offer out-patient programs as well. Wellstone is currently recruting for an experienced Financial Counselor for our Business Office. The Financial Counselor role consists of verifying insurance, determining patients out of pocket due, updating host system with corrected information, and upfront collecting at time of service. Tasks include determining if patient qualifies for possible discount (charity) by conducting financial assessments, and screening uninsured patients for Medicaid eligibility. Other tasks include creating Promissory notes, contacting patients/responsible party with outstanding balances, requesting payments, accepting payments, establishing payment arrangements, and updating returned addresses.

Requirements

High School graduate or equivalent required, Associate's Degree preferred.
Three years of healthcare reimbursement and third-party billing experience; Experience in collections from their party payers and financial counseling.
Monday - Friday, 8 am to 4:30 pm
May be required to work flexible hours and occasional overtime; Excellent verbal and written communications skills are required; Must have an elevated level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact, and diplomacy; Moderate computer systems and software proficiency demonstrated knowledge of day-to-day clerical and hospital procedures; Exhibits excellent customer service relation skills as evidenced by supportive and constructive communication.

Nice To Haves

Associate's Degree preferred.

Responsibilities

Verifies eligibility of insurance and determines patients out of pocket due.
Audit packets by reporting any insurance errors to UR and Admissions. Updates host system.
Prepares estimated out of pocket and presents to patient/responsible parties to review and collect at time of service. Accept payments in person and over the phone.
Prepares and reviews with patient/responsible parties Promissory notes and uses tools to identify if charity discounts can apply.
Answer any questions that a patient/responsible party may have about financial responsibility.
Discuss/screen self-pay with patients with little or no insurance and plan for suitable payments and assist patients with applying for Medicaid.
Contacts patients who have outstanding balance to establish payment plan. Maintains work queue upon 3 statements and 2 calls are made; account is submitted to bad debt.
Handles patient statements that are returned due to bad addresses.
Performs other duties as assigned/required by this position.