Financial Counselor
About The Position
Carolina NeuroSurgery & Spine Associates (CNSA), established in 1940, is one of the largest and most highly respected neurosurgical private practices in the nation. As a physician-led, multi-site organization, we are recognized for clinical excellence and innovation in brain and spine care. Through our growing MSO, PracticeCore, and strategic partnerships, we are building a scalable, forward-thinking platform to support providers and deliver exceptional patient care. We are seeking a detail-oriented Financial Counselor with at least one year of experience in healthcare billing or financial counseling. The ideal candidate demonstrates strong multitasking abilities, maintains a high level of confidentiality, and consistently delivers accurate work with exceptional attention to detail.
Requirements
- At least one year of experience in healthcare billing or financial counseling
- Strong multitasking abilities
- Maintains a high level of confidentiality
- Consistently delivers accurate work with exceptional attention to detail
- Medical terminology and organizational services
- Legal and ethical considerations related to patient information
- HIPAA guidelines and policies
- Customer service principles and techniques
- Awareness and understanding of interdepartmental responsibilities for informed decision making
- Time management, problem solving, multitasking, and prioritizing
- Effective communication
- Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems
- Detail orientation
- Establishes and maintains effective working relationships with coworkers and diverse patient populations
- Analyzes situations and responds appropriately
- Organizes and prioritizes information and assignments
- Works independently with little or no supervision
Responsibilities
- Proactively identifies delinquent patient accounts and contacts patients prior to scheduled appointments to discuss outstanding balances and payment options; collaborates with front desk staff to support point-of-service collections
- Communicates with patients via phone and in person to explain financial policies, insurance coverage, and payment plan options; assesses financial status and establishes payment arrangements in accordance with organizational guidelines.
- Prepares and distributes patient correspondence in compliance with organizational policies and regulatory requirements.
- Reviews and analyzes internal reports to monitor account activity; takes appropriate follow-up actions and coordinates with relevant internal and external stakeholders.
- Processes and post patient payments accurately and in a timely manner; reconciles daily payment activity as assigned.
- Responds to inquiries from patients, attorneys, and third parties regarding account balances and financial matters.
- Investigates, researches, and resolves patient billing concerns or discrepancies, ensuring a high level of customer service.
- Collaborates with the Accounts Receivable team to support overall revenue cycle operations and complete assigned tasks.
- Reflects CNSA Core Values in all job responsibilities and interactions
- Participates in department or system wide improvement plans
- Reports to work and adheres to assigned schedule from manager
- Performs high quality work that is neat, accurate, complete, and on time
- Offers help to all patients by promptly responding to requests and needs
- Asks questions to gain full understanding of assignments
- Uses computer for approved work purposes only, and limits personal phone calls
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
