Financial Counselor
TOA Middle•Nashville, TN
•Onsite
About The Position
The Financial Counselor is an important link in the TOA revenue cycle effort. While most of our collections are through insurance companies, this role focuses on individuals who are in a "self-pay" mode. The result is a TOA employee who understands the importance of interpersonal communication and customer service in direct conversations with TOA patients and their designated representatives.
Requirements
- Demonstrated success in a revenue cycle or healthcare business office environment, specifically with self-pay or insurance collections.
- Exceptional focus on Customer Service.
- Strong, positive, telephone communication skills
- Ability to read and understand payer remittance advices
- Ability to differentiate between allowed charges, contractual adjustments, line item denials / reasons, patient responsibility (co-pay, co-insurance, and deductibles), bundled payments, etc.
- Must be able to meet average expectations for productivity and quality standards
- Must possess detail orientation, and the ability to recognize patient address changes, typing errors, medical coding mistakes, or other revenue cycle errors.
- Ability to organize and prioritize day-to-day tasks to keep work assignments current.
- Strong mathematical skills to accurately apply discounts and to ensure correct patient balances
- Proficient in MS-Excel for analyzing data using basic formulas, pivot tables, and charts.
Responsibilities
- Work the daily appointments - Open balances and print statements for front desk to collect at check-in
- Meet face to face with patients regarding balances on their account
- Explain patient benefits (Deductibles, Co-pays, & Co-insurance amounts)
- Set up payment plans
- Submit adjustment requests
- Request patient refunds
- Assist front desk with check-out
- Pre-service collections ( Surgery deposit, ESI, & High Dollar Drugs)
- Schedule patients for appointments or follow-ups
- Work the self-pay report(aging report & work log)
- Follow-up on insurance denials
- Collect patient payments
- Any additional task assigned by Site Manager or Front Desk Supervisor
Benefits
- Medical
- Dental
- Paid Time Off
- 401(k) plan with company match, safe harbor match and profit-sharing match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
