Financial Counselor

Spring Fertility•New York, NY

6d•$67,000 - $72,000•Onsite

About The Position

Spring Fertility’s Financial Counselor assists patients with treatment estimates and works with external parties to ensure financial coverage. The role works independently to explain financial information, determine insurance coverage, and educate patients about their financial options. This is a full-time, 40-hours-per-week, eight-hours-per-day, exempt onsite position.

Requirements

Bachelor’s degree.
At least 2 years of experience in fertility or healthcare.
Proficient knowledge of medical terminology and billing practices.
Proficiency in Microsoft Office.
Experience with electronic medical records.
Exceptional communication and organizational skills.
Ability to explain complex concepts in simple terms to patients.
Flexible availability, which may include working some weekends and holidays.

Responsibilities

Provide patients and healthcare providers with estimates for upcoming treatment.
Collect estimated patient liabilities and apply payments to patient accounts.
Understand patients’ insurance coverage and benefit limits, and explain their financial responsibilities.
Communicate patients’ financial status to internal staff by analyzing and reviewing accounts receivable and working to resolve related issues.
Initiate prior authorization requests according to insurance carrier requirements.
Ensure reimbursement for medical services provided to uninsured and underinsured patients.
Identify and minimize potential financial risk in patient accounts by working daily time-of-service reports.
Serve as a resource for questions about registration errors, proper insurance documentation, and accounting corrections.