Financial Counselor - Outpatient - Downtown

VCU Health • Richmond, VA

1d

About The Position

The Financial Counselor registers patients by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility; collecting co-payments; and entering information into appropriate systems. The Financial Counselor provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring everyone is treated courteously, quickly and with respect. The Financial Counselor assesses patient financial responsibility through price estimation, providing benefit education for all insured and uninsured patients, and assists patients in securing financial assistance and applicable public benefit options. The Financial Counselor accepts patient payments, is a back-up to the financial counselor/cashier where applicable, and reconciles accounts in an unbilled status.

Requirements

• High School Diploma or equivalent.
• Minimum two years of experience requiring customer service skills and patient/customer centered focus.
• Previous experience with computers, Microsoft Office software and navigating the Internet.

Nice To Haves

• Associate or bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.
• Previous patient scheduling/registration work experience in a healthcare setting.
• Previous work experience in a healthcare setting and knowledge of medical terminology.
• Experience with medical insurance.
• Experience with appointment registration.

Responsibilities

• Registers patients by securing appropriate patient and insurance information
• Ensuring that registration data is correct and accurate
• Validating insurance eligibility
• Collecting co-payments
• Entering information into appropriate systems
• Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring everyone is treated courteously, quickly and with respect
• Assesses patient financial responsibility through price estimation
• Providing benefit education for all insured and uninsured patients
• Assists patients in securing financial assistance and applicable public benefit options
• Accepts patient payments
• Is a back-up to the financial counselor/cashier where applicable
• Reconciles accounts in an unbilled status
• Must be able to problem solve and take appropriate action when necessary to make referrals to outside resources
• Ability to analyze financial data to determine documents needed for application approval and/or to establish appropriate payment arrangements
• Performs daily activities with minimal supervision
• Functions in a self-directed manner to accomplish routine activities
• Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures
• Incumbents may be required to work extended hours based on organizational need
• Incumbents are considered essential personnel and expected to report to work as assigned
• Overtime, shift rotations and/or weekend assignments as scheduled or on as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED