Financial Counselor

UT Health East Texas•Tyler, TX

14d

About The Position

The Financial Counselor advises patients and/or guarantors about their financial responsibility for services rendered, collects applicable deposits and payments, and assesses financial status to determine eligibility for financial assistance. The role refers patients to relevant healthcare assistance programs, performs tasks related to accounts with outstanding balances, and monitors accounts for financial assistance and bad debt write-off. The counselor provides services and care across the continuum and to people of diverse cultural backgrounds. This is a full-time, day-shift position in Tyler, Texas, with UT Health East Texas Physicians, which operates 90 primary and specialty care clinics and eight urgent care centers in the region. The organization is affiliated with The University of Texas at Tyler School of Medicine.

Requirements

High school diploma or GED.
Two years of customer service experience.
Healthcare billing and collection experience.
General knowledge of charity care and financial assistance guidelines required by the state of Texas.
Working knowledge of the Texas Medicaid Program.
Working knowledge of collection laws and practices.

Responsibilities

Advise and communicate to patients and/or guarantors their financial responsibility for services rendered.
Collect applicable deposits and/or payments for services.
Assess patient financial status to determine whether financial assistance is applicable.
Refer patients to applicable healthcare programs that assist with financial responsibility for hospital and medical services.
Perform tasks related to accounts with outstanding balances.
Monitor and maintain accounts for financial assistance and/or bad debt write-off.
Provide services and care across the continuum and to people of diverse cultural backgrounds.