Financial Counselor

UHS • Philadelphia, PA

5d

About The Position

We are looking for a meticulous, detail oriented, helpful financial counselor to assist patients with cost estimates, and to collaborate with external parties to ensure their financial coverage. The financial counselor will explain financial information, determine prospective patients’ ability to pay, provide education on discounted health care and Medicaid, and assist with the application process. You will educate patients on their financial obligations to the facility, and follow up with patients and other parties to ensure accuracy and completeness of the information.
To ensure success you need to be knowledgeable regarding payment options and processes and have the ability to explain these to patients. Ideal candidates are customer-focused and have the ability to multitask with interruptions in a fast-paced environment.
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.
Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Requirements

• High school diploma, GED, or suitable equivalent.
• 2+ years of work experience in customer service or related fields.
• Proficient knowledge of medical terminology, billing practices, and coding.
• Proficient computer skills.
• Proficient with MS Office Suites.
• Excellent communication skills, both verbal and written.
• Proficient mathematical skills.
• Outstanding people skills.
• Strong organizational skills.

Responsibilities

• Completing financial applications.
• Furnishing patients and health care providers with estimates.
• Assisting patients with financial applications and arrangements.
• Collecting estimated liabilities from patients.
• Establishing health insurance benefits, conditions, and requirements by making phone inquiries, and by using eligibility systems and the internet.
• Verifying patients’ employment details and other particulars.
• Reporting problems and concerns to supervisor.
• Complying with relevant rules, regulations, policies, and procedures.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees