Financial Counselor

Ochsner Health•New Orleans, LA

21d

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job assumes responsibility for providing overall support to the hospital and clinic facilities as well as other departments within Ochsner Health System; ensures the financial security of accounts for Ochsner patients; assumes responsibility for advising a patient of their financial responsibility as it pertains to self pay patients; assumes responsibility for ensuring the financial security of Ochsner patient accounts by carrying out one of the following functions: interviewing self pay patient referrals, completing and submitting the Medicaid application, updating the various systems with the status of the case, following up with the patient or the state on the status of the case, and follow up on the billing status of the case; directly supports the business office by assisting with the reduction of bad debt; ensures that updates to accounts are accurate and completed in a timely manner; exhibits knowledge of Invision and Signature systems; makes a positive patient and physician experience the top priority; and assumes responsibility for increasing patient satisfaction by consistently representing Ochsner Health System professionally and according to the job duties. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Requirements

High School diploma or equivalent
3 years related experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related position
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
Good analytical skills
Good organizational skills
Excellent written and verbal communication skills
Good time management skills and self directed
Good team building skills
Demonstrates Good Judgement and conflict resolution skills
Good interpersonal skills
Strong customer service skills
Skills to prioritize tasks to meet the needs of the Financial Services department and the clinical areas

Nice To Haves

Associates degree

Responsibilities

Conducts interview/screening of all self pay patients for state/governmental programs
Exhibits expertise in assigning proper financial classes/status utilizing the Invision, Signature, EPIC and all other systems
Exhibits effective judgment and decision making
Utilizes resources to ensure knowledge is current on any changes to applicable governmental programs
Adapts to change in a positive, constructive manner
Exhibits skills to assume other responsibility, as assigned
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.