Financial Counselor

Ochsner Health • New Orleans, LA

1d • Onsite

About The Position

This job assumes responsibility for providing overall support to the hospital and clinic facilities as well as other departments within Ochsner Health System; ensures the financial security of accounts for Ochsner patients; assumes responsibility for advising a patient of their financial responsibility as it pertains to self pay patients; assumes responsibility for ensuring the financial security of Ochsner patient accounts by carrying out one of the following functions: interviewing self pay patient referrals, completing and submitting the Medicaid application, updating the various systems with the status of the case, following up with the patient or the state on the status of the case, and follow up on the billing status of the case; directly supports the business office by assisting with the reduction of bad debt; ensures that updates to accounts are accurate and completed in a timely manner; exhibits knowledge of Invision and Signature systems; makes a positive patient and physician experience the top priority; and assumes responsibility for increasing patient satisfaction by consistently representing Ochsner Health System professionally and according to the job duties.

Requirements

• High School diploma or equivalent
• 3 years related experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related position
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Good analytical skills
• Good organizational skills
• Excellent written and verbal communication skills
• Good time management skills and self directed
• Good team building skills
• Demonstrates Good Judgement and conflict resolution skills
• Good interpersonal skills
• Strong customer service skills
• Skills to prioritize tasks to meet the needs of the Financial Services department and the clinical areas

Nice To Haves

• Associates degree

Responsibilities

• Conducts interview/screening of all self pay patients for state/governmental programs
• Exhibits expertise in assigning proper financial classes/status utilizing the Invision, Signature, EPIC and all other systems
• Exhibits effective judgment and decision making
• Utilizes resources to ensure knowledge is current on any changes to applicable governmental programs
• Adapts to change in a positive, constructive manner
• Exhibits skills to assume other responsibility, as assigned
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED