Financial Counselor

NEIGHBORHOOD FAMILY PRACTICE•Cleveland, OH

30d•$19 - $23•Onsite

About The Position

Responsible for assessing, connecting and/or enrolling patients to health insurance through Marketplace/ PE or Medicaid as well as other financial assistance programs. Responsible for all patient support services conducted in the front office.

Requirements

High school diploma or GED.
Computer proficiency: Microsoft Office Suite, database management, application of EMR and related functional software.
Ability to establish and maintain effective working relationships with staff, patients and the public.
Initiates a team work approach when appropriate.
Ability to read and understand oral and written instructions and communicate clearly, both written and verbally.
Ability to follow written policies and procedures and work independently.
Knowledge of medical insurance.
Ability to operate fax machine and photocopier.
Strong organizational qualities; ability to sort and file materials correctly by alphabetical or numeric system.
Ability to multi-task in a stressful environment.
A minimum of one year experience in a medical office setting.
Proficiency as a Medical Office Specialist required.
Computer proficiency: Microsoft Office Suite, database management.

Nice To Haves

Ability to communicate in English and Spanish preferred.
Valid Ohio driver’s license and insurance.
Ability to have a flexible schedule.

Responsibilities

Greet patients and visitors in a prompt, courteous, and helpful manner.
Assist with answering incoming calls and routes to appropriate persons or departments.
Responsible for accurate and timely response to EMR and staff messages for benefits assistance.
Assess patient health insurance need, determine eligibility, assist with applications, enrollment, support and assistance, including: Educate on options available for patients with no insurance.
HRSA and NFP Financial Assistance Programs
Presumptive Eligibility and Medicaid.
Marketplace.
Drug Assistance Program.
CHAP program.
Maintain documentation and records for HRSA and NFP financial assistance programs, CHAP and DAP.
Scan all applications with required documents, and file them appropriately.
Demonstrate and maintain expertise in: eligibility and enrollment rules and procedures; the range of qualified health plan options and insurance affordability programs; the needs of underserved and vulnerable populations; and privacy and security standards
Successfully complete required federal and/or state consumer assistance training and attend seminars or meetings as appropriate
Conduct internal education activities to raise awareness about services, resources and coverage options available under Medicaid, CHAP, DAP, Marketplace, MAGI, etc.
Provide information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
Provide referrals to any applicable office of health insurance consumer assistance of ombudsman established under Section 2793 or the PHS Act to address consumer grievances, complaints or questions about their plan, coverage, or determination.
Accurate and timely registration and scheduling for all appointment types
Collect co-payments and other types of patient responsibility payments
Insurance verification
Complete all other duties assigned.