Financial Counselor

Swope Health • Kansas City, MO

21h • Hybrid

About The Position

The Financial Counselor supports patients in understanding and managing the financial aspects of their care at Swope Health. This role assists patients with insurance verification, financial assistance applications, payment arrangements, and education regarding available coverage options. The Financial Counselor ensures positive patient experience while maintaining compliance with federal, state, and payer regulations, contributing to the financial sustainability of Swope Health’s mission-driven services.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in healthcare financial counseling, medical billing, insurance verification, or a related field.
• Knowledge of Medicaid, Medicare, commercial insurance, and Marketplace plans.
• Strong communication, customer service, and problem-solving skills.
• Ability to work with diverse populations with empathy and professionalism.

Nice To Haves

• Associate degree in Business, Healthcare Administration, Social Services, or related field.
• Experience in an FQHC or community health center setting.
• Bilingual proficiency (Spanish or other languages commonly spoken in the community).

Responsibilities

• Provide clear, compassionate guidance to patients regarding insurance benefits, out-of-pocket costs, and available financial assistance programs.
• Assist patients with completing applications for Medicaid, Marketplace plans, sliding fee discounts, and other assistance programs.
• Explain billing statements, charges, and payment options in a patient-friendly manner.
• Verify insurance coverage, benefits, and authorization requirements prior to services.
• Communicate coverage limitations or financial obligations to patients and clinical staff.
• Maintain accurate documentation of eligibility determinations and patient interactions.
• Establish payment plans in accordance with Swope Health policies.
• Collect co-pays, deductibles, and outstanding balances while maintaining professionalism and sensitivity.
• Identify and escalate complex financial issues to leadership as needed.
• Ensure all activities comply with HIPAA, HRSA guidelines, federal and state regulations, and payer requirements.
• Maintain accurate, timely, and complete documentation in the electronic health record (EHR) and billing systems.
• Participate in audits, quality reviews, and process improvement initiatives.
• Work closely with registration, billing, clinical teams, and community outreach staff to support seamless patient access.
• Provide exceptional customer service that reflects Swope Health’s mission and values.
• Participate in staff meetings, training sessions, and cross-functional initiatives.

Benefits

• Medical benefits (including a Health Savings Account option)
• Dental and vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 12 days annually
• Eight annual company-paid holidays
• One annual paid personal day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED