Financial Counselor
BriteLife Recovery•Hilton Head Island, SC
•Onsite
About The Position
The Financial Counselor serves as an on-site liaison between clients, clinical teams, and the revenue cycle, ensuring clear communication and accountability around financial responsibility throughout the client’s episode of care. This role is responsible for conducting financial discussions at admission and throughout treatment, securing required financial documentation, and supporting utilization review and discharge planning through close interdepartmental collaboration.
Requirements
- 2 Years prior experience in financial counseling, patient access, revenue cycle, or healthcare financial services preferred.
- Experience in behavioral health, substance use disorder, or healthcare settings strongly preferred.
- Strong interpersonal and communication skills with the ability to discuss sensitive financial matters with empathy and professionalism.
- Demonstrated ability to work collaboratively across departments.
- High level of organization, attention to detail, and accountability.
- Working knowledge of insurance benefits, patient responsibility, and payment plan structures.
- Client-centered communication
- Interdepartmental collaboration
- Financial accountability and follow-through
- Professional judgment and discretion
- Documentation accuracy and compliance
Responsibilities
- Meet with clients at admission to review insurance benefits, patient financial responsibility, payment expectations, and available payment options.
- Facilitate and document payment arrangements and payment plans, ensuring all required financial consents and forms are completed and signed.
- Provide ongoing financial counseling throughout the client’s stay, including follow-up discussions related to balances, changes in coverage, or length-of-stay determinations.
- Communicate the utilization review process to clients in coordination with clinical and utilization review teams, helping set appropriate expectations regarding coverage and authorization decisions.
- Collaborate closely with Clinical, Case Management, Admissions, and Business Office teams to support coordinated care, financial transparency, and effective discharge planning.
- Participate in discharge planning discussions to ensure financial matters are addressed prior to discharge and reduce post-discharge A/R risk.
- Maintain accurate documentation of all client financial interactions in the electronic health record or designated systems.
- Escalate financial concerns, coverage issues, or non-compliance with payment arrangements to leadership as appropriate.
Benefits
- Fully sponsored Health plan through APA with Cigna Network
- Dental/vision insurance
- Accident insurance
- Short-term disability insurance
- Critical illness insurance
- Cancer insurance
- Life insurance
- 40 hours of sick time annually
- 80 hours of vacation annually
- 9 paid holidays for salaried employees
- Time and a half for holidays worked for hourly workers
- Employee Assistance Program (EAP) including emotional and work-life counseling, financial guidance, legal resources, and health and benefit services
- Shift differential
- Staff development program
- Tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
