Financial Counselor

Trinity Health • Grand Rapids, MI

8d • Onsite

About The Position

The Financial Counselor serves as a financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). This role is responsible for determining liability on patient accounts and collaborating with patients or their representatives to provide financial assistance or secure payment. The position involves counseling patients on treatment costs, insurance benefits, payment resources, and financial assistance programs, as well as securing and documenting payment arrangements. The Financial Counselor also assists patients with financing, payment plans, and all available financial options through the organization. Additionally, this role involves auditing bills for accuracy and editing for front-end inaccuracies to improve collections and reduce write-offs, and working closely with RSO and division leadership to enhance collections. Experience in the Medicaid Application process is essential.

Requirements

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Nice To Haves

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.

Responsibilities

• Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secure and document payment arrangements.
• Assist patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Work closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED