Financial Counselor - MUSCP

Medical University of South Carolina•Summerville, SC

39d•Onsite

About The Position

Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage issues. This includes assisting patients with applications for Medicaid, disability, financial assistance, and insurance coverage, or identifying resources that reveal the ability to pay out of pocket for MUHA & UMA services. The role also involves providing patients with co-payment, deductible, and deposit information to be paid prior to services rendered.

Requirements

High School diploma or equivalent
0 – 6 months of work experience
Ability to work independently with minimum supervision.
Ability to analyze and determine necessary steps to provide expected outcomes and follow through with actions.
Continuous requirements include performing job functions while standing, walking, and sitting.
Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance.
Work in a latex-safe environment and work indoors.
Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
Lift from 36" to overhead 15 lbs.
Infrequently work in dusty areas and confined/cramped spaces.

Nice To Haves

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Responsibilities

Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect.
Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
Minimize patient complaints through effective and accurate communication and education related to patient out-of-pocket costs for hospital and physician services.
Proactively identify discrepancies within the EPIC Tool and work with appropriate teams to resolve them.
Accept payments made in advance of service and hand them off to the appropriate billing office for posting to the patient account.
For patients/families with insurance, calculate patient estimates based on plan, benefits, and out-of-pocket thresholds; discuss and finalize the method of payment. Ensure all activities are documented within EPIC.
Obtain and record accurate patient data, assure compliance with all state and federal regulations, including informing patients about our programs (FAP, Cobra).
Work closely with internal and external peers and communicate at a high level of professionalism.
Interact with State workers and external partners to accomplish work efforts. Ensure that all patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team.
Understand and interpret credit bureau data and possess strong communication skills, including both formal and informal communication.
Work accounts assigned to patient work queues in Epic, meeting departmental established expected metrics.
Be compliant with all MUSC Health Policies and Procedures.
Perform other duties as assigned.