Financial Counselor

Roswell Park Comprehensive Cancer Center•Fort Bridger, WY

12h•Onsite

About The Position

As a Financial Counselor, you’ll play an important role in helping patients understand and navigate the financial side of their care. You’ll serve as a trusted resource, guiding patients through insurance coverage, costs, and available support so they can focus on what matters most — their health. This role is ideal for someone who is compassionate, detail-oriented, and confident explaining complex information in a clear and supportive way. The starting annual salary is $53,413 and this can include a full comprehensive benefits package.

Requirements

High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related field; or High School diploma or High School Equivalency diploma and the equivalent of two (2) years of full-time experience Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center.
Associate's degree and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related fields; or High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in authorization and follow-up procedures or related fields; or High School diploma or High School Equivalency diploma and the equivalent of four (4) years of full-time experience in Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center.
Communicate clearly and compassionately with patients from diverse backgrounds
Are comfortable explaining complex financial and insurance concepts in a simple way
Have strong problem-solving skills and attention to detail
Can manage sensitive conversations with professionalism and empathy
Work well with cross-functional teams and build strong relationships
Stay organized and can balance multiple priorities

Responsibilities

Counsel patients on insurance coverage, benefits, out-of-pocket costs, and payment options
Help patients apply for Medicaid or other coverage through the New York State Marketplace
Review accounts and resolve complex billing or insurance issues, including coordination of benefits
Support insurance verification and authorization processes
Provide cost estimates for self-pay patients and collect required deposits
Meet with patients in person or over the phone across a variety of care settings
Collaborate with teams across the organization, including Patient Access, Billing, Social Work, and Clinical staff
Serve as a key point of contact for patient financial questions and concerns
Provide guidance, training, and support to Financial Clearance Representatives and Payment Services team members