Financial Counselor (Full Time, Days) Bilingual Preferred

St. Luke's University Health Network•Easton, PA

3d•Onsite

About The Position

The Financial Counselor is responsible for prompt, courteous reception and processing of all customer/patient inquiries as well as accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients. Employee will be assigned to one main location, and needs to be flexible to cover/fill in as needed at any of our campuses: Monroe, Quakertown, Grandview, Allentown, Bethlehem, Easton, Sacred Heart, Anderson, Warren, St. Luke's Center-Allentown. On site only, no remote available.

Requirements

High school graduate or equivalent required.
One to two years of healthcare experience, billing department or insurance related field.
Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area.
Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding.
Overall knowledge of the revenue cycle and accounts receivable required.
Knowledge of billing requirements, financial counseling and payment options/collections.

Nice To Haves

Prior experience with analyzing insurance coverage and benefits a plus.
Bilingual Preferred

Responsibilities

Insuring that all Medicare Patients have the following : IMM Signatures within 48 hours or letters sent out; MSP Screens completed accurately.
Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare.
Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep.
Processing PATHS close out letters.
Referring patients to PATHS via and documenting on I drive.
Following up on any Email/mail requests.
Answering Financial Counseling Phone line and taking off messages daily.
Answering Walk in Billing questions.
Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues.