Financial Counselor - ACU | Urgent Care Center - Eastside | Full-Time | Days

UF Health•Gainesville, FL

2h•Onsite

About The Position

This position supports the financial operations of the University of Florida Physicians (UFP) and the Ambulatory Care Unit (ACU) by ensuring the accurate and timely processing of patient and billing information. The incumbent facilitates key revenue cycle functions that support the billing and collection of professional services while providing excellent customer service to patients, providers, and staff.

Requirements

High school diploma or equivalent required.
Minimum of two (2) years of experience in a financial or physician practice setting required, preferably involving patient accounts, billing, collections, or financial counseling.
Strong communication, organizational, and problem-solving skills are required.
Ability to professionally collect payments and counsel patients regarding financial responsibilities and payment options.
Demonstrated ability to multitask, prioritize competing responsibilities, and work effectively in a fast-paced environment.
Ability to analyze and resolve issues while maintaining a high level of customer service.
Proven ability to work independently and collaboratively as part of a team.

Nice To Haves

Knowledge of CPT and ICD-9 coding is preferred.
Experience with the IDX system is preferred.

Responsibilities

Enter and review charges accurately and timely to support billing and reimbursement processes.
Apply coding and billing guidelines to ensure compliance and optimize reimbursement.
Verify insurance coverage, benefits, and eligibility.
Obtain prior authorizations and referrals as required for services.
Review patient account information and resolve front-end edits, claim rejections, and information requests.
Provide financial counseling to patients, including explaining insurance benefits, financial responsibilities, and payment options.
Support revenue cycle goals by maximizing collections and ensuring accurate account documentation.
Communicate effectively with patients, providers, insurance companies, and other internal and external stakeholders.
Maintain confidentiality and accuracy while handling sensitive patient and financial information.
Contribute to the overall efficiency and financial integrity of the ACU and UFP.
May be required to float to other ACU clinic locations as needed to support staffing and operational needs.