Financial Counselor
About The Position
Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders. We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.
Requirements
- High school diploma or equivalent
- Minimum of 2–3 years of experience in healthcare financial counseling, medical billing, or revenue cycle operations
- Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
- Strong understanding of patient financial responsibility and collections processes
- Experience with EHR and practice management systems
- Excellent communication and customer service skills
Nice To Haves
- Experience in oncology or specialty healthcare setting
- Knowledge of financial assistance programs, co-pay cards, and foundations specific to oncology care
- Certification in healthcare financial services or revenue cycle (e.g., CHAA, CRCS, or similar)
Responsibilities
- Provide financial counseling to patients regarding insurance benefits, coverage limitations, and estimated out-of-pocket costs for oncology services
- Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial plans
- Educate patients on financial responsibility, available payment options, and organization policies
- Access and enroll eligible patients into available financial assistance programs and foundation grants
- Manage and track claim submission to assistance programs for applicable services rendered
- Obtain necessary financial agreements and upfront payments according to organization policies
- Collaborate with clinical, scheduling, and billing teams to ensure timely and accurate financial clearance prior to services
- Serve as a liaison between patients, insurance companies, and external assistance organizations
- Monitor patient accounts for outstanding balances and follow up as appropriate
- Maintain accurate documentation of all financial discussions in the electronic health record (EHR) and/or practice management system
- Ensure compliance with federal, state, and organizational regulations related to billing and patient financial services
- Identify barriers to payment and escalate concerns or trends to leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
