Financial Counselor

Ascension St. Thomas Behavioral Health Hospital • Nashville, TN

8d

About The Position

Ascension St Thomas is seeking a full-time Financial Counselor. The role is responsible for accurate, timely, and complete documentation related to insurance verification, billing, and collections. The Financial Counselor audits admission packets, verifies benefits and patient demographic information, counsels patients and guarantors about their benefits and financial obligations, and collects applicable out-of-pocket amounts. The role also processes financial assistance and payment arrangement paperwork, maintains collection and adjustment logs, and takes timely steps to support payment. Other duties may be assigned as needed.

Requirements

• High school diploma or equivalent.
• Three or more years of experience in a related field.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid.

Responsibilities

• Audit admission packets and verify benefits and patient demographic information in the patient accounting system.
• Counsel patients and/or guarantors and collect out-of-pocket amounts, such as deductibles, copays, and charges for exhausted days.
• Provide patients and/or guarantors with information about benefits and financial obligations.
• Complete financial disclosure paperwork for patients requesting assistance, including verification of income and expenses.
• Complete adjustment forms for charity or administrative adjustments for approval.
• Complete promissory notes for patients requesting payment arrangements.
• Update the upfront collection log, charity log, and administrative adjustment log daily, and review them with the BOD weekly.
• Gather and interpret system data, determine appropriate action, and initiate time-sensitive and strategic steps resulting in payment.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED