Financial Counselor - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

9d•Onsite

About The Position

Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage issues. This includes assisting patients with applications for Medicaid, disability, financial assistance, or insurance coverage. The role also involves identifying resources that may enable patients to pay out-of-pocket for MUHA & UMA services, and providing patients with information on co-payments, deductibles, and deposits required before services are rendered. The Financial Counselor functions as an integral member of the health care team, fostering a culture of cooperation, enthusiasm, and mutual respect. They are responsible for notifying patients of their financial obligations prior to services, collecting payments when applicable, and providing estimates using the fee estimation tool in Epic. The role also involves assisting with the processing of financial applications, minimizing patient complaints through effective communication, and proactively identifying and resolving discrepancies within the EPIC Tool. Additionally, the Financial Counselor accepts advance payments, calculates patient estimates based on insurance plans and benefits, and ensures all activities are documented in EPIC. They are responsible for obtaining and recording accurate patient data, ensuring compliance with state and federal regulations, and informing patients about programs like FAP and Cobra. The role requires close collaboration with internal and external peers, high professionalism, and interaction with state workers and external partners. A key aspect is ensuring patient accounts are appropriately processed for financial counseling, with all actions clearly noted for the Health Care Team. The position requires the ability to understand and interpret credit bureau data, possess strong communication skills, and work assigned patient work queues in Epic to meet departmental metrics. Compliance with all MUSC Health Policies and Procedures is mandatory, along with performing other assigned duties.

Requirements

High school diploma or equivalent.
0 – 6 months of experience.
Ability to work independently with minimum supervision.
Ability to analyze and determine necessary steps to provide expected outcomes and follow through with actions.
Ability to understand and interpret credit bureau data.
Strong communication skills, both formal and informal.
Continuous requirements include performing job functions while standing, walking, and sitting.
Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
Maintain 20/40 vision corrected.
Ability to see and recognize objects close at hand and at a distance.
Ability to work indoors.
Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
Lift from 36" to overhead 15 lbs.
Infrequently work in dusty areas and confined/cramped spaces.

Nice To Haves

Experience working with energetic enthusiastic individuals.

Responsibilities

Evaluate scheduled patient visits to identify and resolve funding/coverage issues.
Assist patients in applying for Medicaid, disability, financial assistance, or insurance coverage.
Identify resources for patients to pay out-of-pocket for services.
Provide patients with co-payment, deductible, and deposit information prior to services.
Notify patients of copayments/deductibles/deposits before services and collect when applicable.
Provide estimates using the fee estimation tool in Epic.
Assist in the processing of Financial applications.
Minimize patient complaints through effective and accurate communication regarding out-of-pocket costs.
Proactively identify discrepancies within the EPIC Tool and work with appropriate teams to resolve them.
Accept payments made in advance of service and hand off to the appropriate billing office for posting.
Calculate patient estimates based on insurance plan, benefits, and out-of-pocket thresholds for insured patients.
Discuss and finalize methods of payment with patients.
Ensure all activities are documented within EPIC.
Obtain and record accurate patient data.
Ensure compliance with all state and federal regulations.
Inform patients about programs such as FAP and Cobra.
Work closely with internal and external peers and communicate with a high level of professionalism.
Interact with State workers and external partners to accomplish work efforts.
Ensure all patient accounts are appropriately processed and worked for financial counseling, noting all areas so work is visible to the Health Care Team.
Understand and interpret credit bureau data.
Work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
Comply with all MUSC Health Policies and Procedures.