Financial Counselor

Salinas Valley Health•Salinas, CA

16d•$29 - $35•Onsite

About The Position

This position is responsible for evaluating a patient's ability to pay bills, arranging payment schedules, and following up on non-payment. The role also involves determining if collection efforts have been exhausted and providing patients with information on alternative resources for financing hospitalization. The Financial Counselor will also perform other assigned duties.

Requirements

Work requires knowledge generally acquired through a high school education or GED.
One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Nice To Haves

Interprets for non-English speaking patients/public.

Responsibilities

Composes and types letters, liens and probate claims.
Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
Answers inquiries accurately and courteously.
Enters detailed comments into the computer system.
Evaluates and processes incoming mail.
Maintains a system for periodic review and follow-up on unpaid accounts.
Greets patients and public politely.
Responds to inquiries from collection agencies.
Receives required documentation for charity care patients.
Provides patients with options of program coverage and assists with completion of applications.
Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.
Follows up with responsible parties and third-party payor on unpaid accounts.
Refers accounts to outside collection agencies when collection efforts have been exhausted.
Processes loan applications.
Processes bankruptcy notices.
Maintains records and files account transaction, hard copy and computer system.
To be vigilant of co-members desk when vacant.
Interprets for non-English speaking patients/public.
Performs other duties as assigned.