Sr Financial Counselor- Revenue Cycle- New Orleans

Ochsner Health•New Orleans, LA

6d•Onsite

About The Position

This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patients bill, collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, secure authorizations, setting up fee arrangements, and backfilling for coverage at other locations. Additionally, this job is responsible for handling more complicated, in-depth, and escalated inquiries/issues, providing estimates for services, coordinating special projects, processing adjustments, correcting payments posted, is expected to be the expert for departmental processes and procedures, and providing coaching/training to staff. This job ensures the best patient experience is received through timely and accurate assistance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent
2 years of customer service, healthcare, or office experience
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Ability to multi-task.
Ability to perform effectively in a fast paced ever changing environment.
Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
Ability to organize and prioritize to ensure deadlines are met.
Ability to work with minimal supervision and makes independent decisions.
Ability to provide coaching and constructive feedback.
Demonstrated problem solving skills, attention to detail and robust follow up.
Ability to work independently and as part of a team.
Reliable transportation as may be required to travel to other facilities to fill in as needed.

Nice To Haves

Bachelors’ degree
1 year in a healthcare business office
Collections/Customer Service Experience
Proficient in Word, Excel and Power point
Bilingual Knowledge

Responsibilities

Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period.
Plans, organizes, and prioritizes work to discuss with patients the importance of their financial responsibility.
Educates the patients on various available assistance options, as well as explain the financial impact of various alternatives.
Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
Represent the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately and efficiently.
Works with clinical staff in relation to patient’s benefits, pricing structure, authorizations, denial review, appeals on denials, and submission of physician adjustment requests.
Assists supervisors with escalated patient inquiries and daily operations of the department.
Provides routine support with new hire and on-going staff training/coaching.
Completes more complex research of a patient’s account before submitting/processing adjustments requested.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers.
For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana.
Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years.
Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region.
In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries.
Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians.
To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.
Ochsner Health is proud to be an Employer of Choice.
Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare
Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
Ranked as a 2023 Top Workplace in the USA!
The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces.
Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
Earned 2022-2023 Great Place to Work Certification™
Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023
Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.