Financial Counselor - Healthcare

Inception Family Career•Austin, TX

7d•Onsite

About The Position

The Financial Counselor works with patients to help them better understand the financial aspects of their fertility services, including insurance coverage, copayments, deductibles and out-of-pocket expenses. The Financial Counselor provides detailed information about the costs associated with fertility procedures, tests and treatments and assists patients in understanding insurance coverage limitations and their own financial responsibilities. We are offering a $1000 Sign-on bonus, we look forward to your application!

Requirements

High School diploma or equivalent required
1-2 years’ work experience in similar or related position or other office environment.
1-2 years’ experience in a health care related field preferred.
1-2 years’ experience in financial counseling preferred.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provides financial counseling for all prospective and current patients by educating on the full financial process, explaining fees and available financial plans, assisting with applications, setting up payment plans, processing payments and serving as a liaison between patients and insurance carriers.
Proactively identifies and resolves barriers to patient retention as it relates to financial issues.
Assists patients in preparing insurance forms, reviews patient benefit information and helps obtain benefits authorization/pre-determination.
Collaborates with billing and accounting departments to ensure accurate and timely submission of insurance claims.
Addresses and resolves any billing discrepancies or issues.
Monitors and responds to high volume of patient communication via phone and portal message.
Maintains/audits records of patient transactions and analyzes trends and statistics for patient retention as it relates to financial issues.
May be required to meet in person with patients or travel occasionally to clinics within the network for training and relationship building.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE or low-cost employee-only healthcare coverage option
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays, including one floating holiday
401(k) plan, featuring a competitive company match
Lifestyle Spending Account
Health Savings Account (HSA) with employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Free premium Calm Health app subscription
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance